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Shipping & Delivery
Shipping & Delivery Policy
To deliver your orders across the country, we will partner with (1) SteadFast Courier Ltd., (2) Paperfly Private Limited and (3) REDX Inc. You will be charged for the shipping charges but it depends on where you want the items to be delivered and the amount of your single order. If your order is over BDT 3,000/= (three thousand taka) in value and weight is under 2 kilograms (kg), your delivery will be free in Dhaka city. If your order may be outside these bounds, you will be quoted for delivery on checkout. Delivery timeframes depend on where you want the item(s) to be delivered. We may partner with more shipping and delivery service providers in the future to provide better shipping and delivery experiences.
We’re focused on every order and for on time delivery because we know the importance of the ordered products. We’re always focused on the secured and the fastest delivery of parcels across the country. We are following the rules as per the E-commerce guidelines-2021 which is issued by the Ministry of Commerce, Government of the People’s Republic of Bangladesh. Memo No. 26.00.000.133.93.026.19.119 (Digital Commerce Management Guide-2021).
After an order is placed, to confirm the order, an email will be sent to the provided email address as soon as the order has been confirmed. The email may contain a tracking number to find out the status of the order. You can also login to your account to track your order and check the status of your order.
International shipment may also be possible with the applicable charges. Please contact Alisha Shop Team to know the possibility and details.
If delivery is delayed for any reason please contact Alisha Shop Team as soon as possible so that our team can find out the status of the items shipment and delivery, and advise accordingly.
If you have already placed an order and need to change the shipping or delivery address later, please reach out to us as soon as possible. If the item hasn’t been mailed out yet, we can check if the shipping information can be changed. If the products have already been shipped, then we cannot alter any shipping information.
If you have questions about returns, please review our Returns & Refunds Policy.
If you have any further questions or comments, you may contact us here.