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Terms & Conditions
Terms & Conditions
This Site is owned and operated by Alisha Trading Ltd., a company incorporated under the Companies Act, 1994 and registered with the Registrar of Joint Stock Companies And Firms (RJSC). Company Registration Number: C-187334/2023. The company trade license is registered in Dhaka City, with the Dhaka South City Corporation (DSCC). Trade License Number TRAD/DSCC/039187/2022.
By visiting the website and/or purchasing something from us directly or through the website, you become a user of the website and engage in our “Services”. Such engagement will consecutively mean that you’re agreeing to be bound by the following terms and conditions. These terms and conditions apply to all users of the website including, but not limited to users who are browsers, vendors, customers, merchants, affiliations and/or contributors of content.
The Site reserves the right to change, modify, add or remove portions of these terms and conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check the Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.
To access certain services offered by the platform, you may be required to create an account or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be, and your or the user’s age comply with the law to be eligible to be able to use the Site as an individual. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For the piece of information you are not able to update by accessing your account on the Site, you must contact us via our customer service communication channels to assist you with those changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your personal data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.
AVAILABILITY, PRICING AND PAYMENT:
Product(s) or Service(s), and their pricing of any item is subject to their availability. Alisha Shop Customer Care will inform you as soon as possible if the product(s) and service(s) you have ordered are not available and will offer you similar alternatives or refunds if paid in advance.
As part of visiting and/or purchasing anything from Alisha Shop, you warrant to agree to understand that due to the nature of the business, availability may change even after an order has been placed. In an event where the product is no longer available, Customer Care will offer alternatives or the option to completely cancel your order.
Price may vary depending on the market condition. All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on Alisha Shop site, they are not guaranteed to be accurate. If any price of an order item is different from the displayed item price we will inform you before dispatching the order and you will have the option of continuing or canceling the order.
You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products and services listed at the price indicated therein at any time from any location using a payment method of your choice listed on the Site. You further agree and acknowledge that we are only a facilitator and may not be a party to or control all the manner and transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Site could be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, and the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service providers as listed on our Site.
We reserve the right at any time to modify or discontinue any product(s) or service(s) (or any part or content thereof) without notice at any time. We shall not be liable to any customer or to any third party for any modification, price change, suspension or discontinuance of the service.
Products are available exclusively online through Alisha Shop. These products or services may have limited quantities and are subject to return or exchange only according to our Returns and Refunds Policy.
Alisha Shop has made every reasonable effort to be as accurate as possible in displaying the products in its original color and accurate size. However, due to your device’s display settings, technical issues, and differences in display, variations may come to the product’s color or size. Hence, Alisha Shop cannot guarantee that the physical product will look exactly like the display image. If a product from Alisha Shop is not as described, your sole remedy is to return it unused by fulfilling all the conditions as per our Returns and Refunds Policy.
We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, at any time. All descriptions of products or product pricing are subject to change at any time without any prior notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
As a visitor or a customer, you agree to provide current, complete and accurate account information for all purchases. You also agree to promptly update your account and other information, including your email address, contact numbers, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Each user account must be created under one distinctive registered email address of the user. Multiple accounts cannot be created under the same email address. In such an event the user cannot avail more than once any of the offers, deals, discount coupons, or gift coupons during campaigns or other occasional sales.
DISCOUNTS & ALLOWANCES:
Discounts and allowances (coupon code, promo code, occasional offers or sign-up offer, etc.) are reductions of the basic price of products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using it for a successful order from Alisha Shop. Users having same email address cannot avail of the discounts or offers more than once, as is the policy. Promotional email and sms may only contain the main content of the offer but terms and conditions are mentioned on the website. Alisha Shop holds the right to change/revise/modify any discount offers or promotional allowances without prior notice. The customer is entitled to comply accordingly.
Certain contents, products, and services are available via our service may include wholly or partly, materials from third parties only for the purpose of providing you with better service.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are neither responsible for examining or evaluating the content or accuracy nor do we warrant any liability for third-party materials, website contents, services or any other materials from third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
ERRORS, INACCURACIES, AND OMISSIONS:
Occasionally there may be information on our website or some Services containing typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, availability, etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information, on our or on any related website, is inaccurate at any time without prior knowledge (including after you have submitted your order or concern).
We undertake no obligation to update, amend or clarify information on our or on any related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or, on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting through the phone number or email provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Alisha Shop promises to deliver quality and authentic products to its customers. Therefore, Alisha Shop always runs Quality Control checks after receiving the ordered product from the authorized vendors. Alisha Shop reserves all rights to cancel any order of the customer after finding any quality issue from Quality Control checks of the ordered product, as we aim to give our customers the best online shopping experience.
Alisha Shop also reserves all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product unavailability cannot be predetermined or predicted by the website, whether it is due to unavoidable inventory management issues, website management issues, vendor stock update issues or any other unpredictable reason.
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the website or its contents:
- For any unlawful purpose;
- To solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial or national regulations, rules, laws, or local ordinances;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- To submit false or misleading information;
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- To collect or track the personal information of others;
- To spam, phish, pharm, pretext, spider crawl, or scrape;
- To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service(s) or any related website for violating any of the prohibited uses.
DISCLAIMER AND LIMITATIONS OF LIABILITY:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be free from error obtained from the use of the service will be accurate or reliable. Users must understand that, from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without prior notice to you, under different circumstances.
You expressly agree that your use of, or inability to use the service is solely your risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Alisha Shop, Alisha Trading Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, vendors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
However, any use of the product that results in any injury, loss, or damage whether direct or indirect, will not make Alisha Shop or Alisha Trading Ltd. liable for providing servicing facilities provided that, such direct or indirect use and the results thereof, is not covered nor supported by the provisions under the products accompanying warranty.
As a user of the website and the services therein, you agree to indemnify, defend and hold Alisha Shop and Alisha Trading Ltd. harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or any documents they incorporate by reference or your violation of any law or the rights of a third-party.
We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
CLAIMS AGAINST OBJECTIONABLE CONTENT:
We may list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a “claim, review and takedown” basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophiliac or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” objectionable content “), please contact us or notify us immediately by following by writing to us on firstname.lastname@example.org
Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.
We will make all practical endeavors to investigate and remove valid objectionable content complained about within a reasonable amount of time.
THIRD PARTY BUSINESS:
Parties other than Alisha Shop and its affiliates may operate stores, provide services, or sell product lines on the Site. For example, businesses and individuals offer products via the marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties. You can tell when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and related terms and conditions.
These Terms and Conditions, and any separate agreements whereby we provide you Services shall be governed by and construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh.
CHANGES TO TERMS & CONDITIONS:
You can review the most current version of the Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes here. It is your responsibility to check this page periodically for the up-to-date changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.